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Chatbot development services

As a chatbot development company, we offer tailored chatbot solutions designed to meet the unique needs of your business and customers.

Done right, AI-powered chatbots don’t just approximate human interaction: They can truly engage customers, streamline business operations, and gather data that can be analyzed to the point the way toward new business opportunities.

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Our chatbot development services

We offer comprehensive services that cover everything from chatbot development and integration to functionality enhancement.

Custom chatbot development

If you're looking for a bot that not only streamlines customer support but also excels at complex tasks and user engagement, consider a custom chatbot solution.

Our team of chatbot developers is well-equipped in custom chatbot development to build you a solution infused with AI intelligence and built to your specifications.

Chatbot integration

For forward-thinking businesses, chatbot integration is the ingredient that streamlines operations and paves the way to exceptional customer experiences.

When you connect your AI-powered chatbot or virtual assistant to payment solutions, CRM platforms, clouds, and analytics from connected devices, you can break free from the limitations of particular channels and deliver personalized interactions, no matter where the customer is.

We’ll help you leverage chatbot solutions for continuous customer engagement on your website as well as streamline interactions on social media platforms. With chatbots integrated across iOS and Android systems, you can transform the ecommerce experience, offer personalized mobile app interactions, and enhance client support.

Chatbot enhancement

Even minor adjustments can yield significant benefits. Our chatbot developers offer not only chatbot application development from scratch but post-development maintenance and continuous optimization with cutting-edge features and technologies so that you can finetune your existing chatbot solution.

With the help of analytics, we can enhance conversational flow and domain-specific UX functionality to make your bot operate at its peak potential.

 

AI chatbot features

Multichannel support

Our AI chatbot development services include channel integrations, message routing, data synchronization, and the implementation of NLP into the chatbot systems. As a result, our custom chatbots can easily link up with any communication channels you identify, whether with your bespoke mobile app or the latest social environments.

Security

With a custom chatbot, you can have peace of mind knowing that your interaction data is kept confidential and safe: It’s meticulously stored and can only be accessed by authorized administrators, which makes virtual assistants a valuable asset for industries such as finance, healthtech, and ecommerce, where data security is a critical concern.

Intent-based responses

We develop intuitive chatbots that accurately understand user messages and provide personalized responses in real time. After our training process, chatbots can take responsibility for a variety of queries and activities, scheduling, order tracking, product information, FAQ, customer support, and feedback.

By incorporating advanced NLP and machine learning models, we train the chatbot to predict user intents with precision,categorizing them into navigational, informational, transactional, and feedback intents to cater to a wide range of user needs.

Context-based responses

Chatbots we deliver use context awareness to ask natural follow-up questions and provide detailed and personalized responses. This makes a seamless flow of conversation possible, without repetition. Contextual information, in the form of JSON objects, can be obtained from sources such as chat history, user location, databases, emails, and meeting records.

Your custom chatbot will understand different dimensions of context: a user context (based on specific circumstances and preferences), a session (integrated into the overall context for effective request management), or a domain-specific (adapted to specialized languages and knowledge).

Sentiment analysis

We apply sentiment analysis for chatbots to decipher the sentiments, opinions, and emotions in customer input so that the responses are relevant. Using NLP and ML, these AI-driven chatbots gauge customer mood and improve interaction quality.

Multilingual capabilities

Custom chatbots built by our developers are multilingual and can converse with your customers in any number of languages; this nativity fosters brand loyalty and helps you reach a broader international audience.

Why a chatbot is a must-have for your business

Increased sales

AI chatbots can play a vital role in lead generation and sales. They identify potential sales opportunities, offer tailored product or service recommendations, and provide personalized deals with the help of analysis of customer engagement. It leads to increased conversion rates and revenue. In fact, chatbot sales will drive more than $142 billion in revenue within the retail industry by 2024.

Visitors engagement

Chatbots can provide a personalized experience to customers since they’re always available 24/7 and can provide assistance in seconds. Not only that, but they can often parse customer queries better than humans and give answers faster. This helps build trust with the customers and also encourages them to stay engaged on your website for longer periods of time.

Customer satisfaction

Chatbots leverage the power of NLP and deep learning algorithms to comprehensively understand customer queries. It provides an unparalleled level of accuracy in answers and solutions for better customer satisfaction. Additionally, they possess the ability to “remember” customer preferences and history to deliver superior service in subsequent interactions. 

Cost savings

Chatbots can reduce customer service costs by as much as 30 percent, according to IBM. They significantly reduce costs associated with customer service by automating mundane tasks such as answering frequently asked questions. Additionally, they can reduce the need for human agents and provide cost-effective solutions for scaling customer service operations, without compromising quality.

Data-driven decisions

Chatbots can collect and analyze customer data in real-time to gain insights into customer behavior: Consider ChatSpot, or Tidio, which allow companies to make more informed decisions based on the data collected and optimize their processes for better customer service.

High efficiency

Virtual assistants are designed to provide fast and efficient services so customers get quick answers to their queries, without waiting in long queues or navigating confusing menus. Furthermore, chatbots are available 24/7: Customers can receive assistance anytime they need it.

Chatbots for any industry

From retail to banking, we develop custom chatbots to address customer needs in any industry. We build intelligent systems that can adapt and evolve as new technologies and customer demands arise.

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Fintech

AI-driven chatbots provide 24/7 customer support, handling common inquiries and offering personalized financial guidance. 

They serve as virtual assistants for mortgage selection, risk comprehension, bank applications, payments, transfers, deposits, and automation of advisory and claim management in insurance.

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Food and delivery services

Chatbots can be used to locate nearby restaurants, place orders, and coordinate delivery. Users can ask the bot for nutritional information or dietary restrictions before making a selection.

This helps customers make informed decisions about their meals and provides an efficient alternative to phone-based ordering systems.

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Transportation and logistics

Chatbots can streamline the coordination of transportation services like taxis and rideshares. They can also be used to locate nearby routes, track shipments, or book deliveries.

The bots can also provide real-time updates on traffic conditions or alert customers when their orders arrive. Additionally, bots can be used to arrange travel plans and book flights, hotels, and rental cars.

Why choose Vention engineers

Experience that matters

  • 100+ AI experienced engineers 

  • 20+ AI industries we serve

  • 60+ successfully completed AI projects

  • 12 months of average cooperation duration

Client-centric approach

  • Flexible engagement models

  • Partnership with AWS, Azure, Google Cloud

  • Compliance with all security standards

  • Full support from conception to its implementation

Recognized among the best, by the best

Year after year, Vention has been counted among best-in-class companies by the industry’s most respected institutions.

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Testimonials

Explore client testimonials from Clutch.co to get a glimpse of our history of shared achievements in chatbot app development.

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Paul Steckler
Paul Steckler

Founder & Senior Partner, Ramp Catalyst

They have done multiple projects around AI, ML and VR spaces. We worked on leading-edge voice agent technology. They recently built an AI agent with Ph.D.-level research and development skills; the result was a breakthrough for that industry. We’ve generated several recommendation engines for products in the VR space and are near selling a start-up built with Vention resources.

Vadim Berman
Vadim Berman

We develop and distribute artificial intelligence (AI) software to extract actionable intelligence for brands, and to detect abuse on the internet. Despite our very niche and specialized application domain, the developer assigned to us has been doing a great job understanding our needs and developing a quality product.

Lior Harel
Lior Harel

The model we chose is team extension, developers joining the core engineering team. We're happy with those additions to the team . . . The programmers are a fantastic addition to the group. They were promptly integrated and brought up to speed. The level of expertise of the developers they let me interview is impressive. And the ones we eventually hired.

Looking to boost your business with a chatbot?

Our experienced engineers create develop custom chatbot solutions for any industry.

Our technology stack for chatbot development

Your choice of technology stack for chatbot app development depends on your specific requirements and target platforms. Here’s a general overview of the components we typically utilize in chatbot development:

Programming languages

AngularRubyClojurePythonLispCSMLJava

Cloud services

Amazon LexIBM Watson AssistantGoogle Cloud DialogflowAzure Bot Services

Frameworks and libraries

NLTK (Natural Language Toolkit)spaCyTensorFlowMicrosoft Bot FrameworkRasaPyTorch, DialogFlowBotPress

AI tools

NLPMLSpeech recognitionOCR

Our work

Real estate

EliseAI

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EliseAI, a New York-based AI leasing assistant, reached out to Vention to enhance their existing solution, which automates and streamlines the conversion of prospects into residents for property management companies. In a successful collaboration, we optimized database performance, enhanced cybersecurity, and provided chatbot development with AI-powered automatic replies. This transformation allowed EliseAI to respond to inquiries 24/7, boost conversions by 65 percent, and speed up the client onboarding process by 30 percent.
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All cases

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