Salesforce Service Cloud
Keep your customers happy and engaged with Salesforce Service Cloud: Our consultants and engineers empower personalized service management work at scale, delivering an unparalleled, pitch-perfect customer experience.
Supercharge your service management
Key functionality
Salesforce Service Cloud provides your customers with a faster, AI-driven support experience — anytime and anywhere. By leveraging full-cycle insights and automated processes, Service Cloud gives you everything you need to deliver anything to your customers. Depend on Salesforce Service Cloud to cultivate loyalty and improve retention.
Benefits by the numbers
increase in customer satisfaction
decrease in support costs
increase in customer retention
increase in agent productivity
faster case resolution
Key points
Improve efficiency with intelligent workflows
Provide round-the-clock, AI-fueled customer service
Engage customers across multiple channels
Centralize user interactions with omnichannel routing
Cloud-enabled tools that deepen customer service
With intelligent automations and 360-degree views of each user, Salesforce Service Cloud offers the tools you need to cultivate personalized customer connections — and grow them.
Book a demo for a firsthand look at how a Service Cloud implementation can elevate your customer engagement.
Omnichannel views
Unify customer communication across channels in a single interface that streamlines workflows, increases efficiency, and affords a bird’s-eye view of customer engagements.
Case management
Dig deep into your customer support cycle to increase the number of first-contact resolutions and automatically assign customers to the agents best prepared to meet their needs.
Service console and analytics
Empower your service providers with a comprehensive view of support cases — complete with stats that can help you evaluate the quality of your team’s performance and actionable insights that help you fine-tune your strategy.
Knowledge base
Deliver consistent support to customers through a streamlined knowledge-management system and encourage customers to find answers through self-service knowledge articles.
Salesforce Chat
Reach customers in real-time — and let them reach you. Salesforce Chat delivers service automation at scale and empowers personalized and efficient two-way customer support.
Why work with Vention?
From Service Cloud consulting to user training, Vention support provides your business with a transformative CRM platform for optimal service experiences.
Consulting
During Service Cloud consulting, our consultants seek to understand your existing processes and the full scope of your needs; from there, they identify where Salesforce can best optimize your workflow. The end result of our consulting is a detailed implementation roadmap that’s precisely aligned with your goals.
Implementation
We bring unmatched expertise in Service Cloud implementation to every client build-out. Expect a platform that runs with minimal disruption and maximal payoff — everything you’d look for from a certified Salesforce Partner.
Setup and configuration
Once Salesforce Service Cloud is in place, we configure the platform to match or enhance your existing dashboard. The result is seamless data organization that empowers personalized service management.
Customization
If you need more than standard functionality out of Salesforce, we can partner to deliver custom architecture and apps that transform Service Cloud into a friction-free solution that’s uniquely yours.
Integration
We integrate Service Cloud with third-party systems that you already use (like omnichannel routing and telephony services), or that are part of your implementation roadmap. That way, all of your data works in lockstep to improve outcomes.
End user training
For maximum ROI, every stakeholder in your organization should reap the benefits of your service platform. Our training sessions ensure that your business can capitalize on everything Service Cloud has to offer.
Editions for every trajectory
Salesforce Service Cloud offers solutions for teams of every size, at any stage of growth. Here's an overview of the various options at your disposal:
An all-in-one solution with basic administration tools for teams of up to 10. Configure and optimize deployment as you grow.
Ideal for businesses with ambitious growth plans, with comprehensive, easy-to-use tools for customization, integration, and administration.
A flexible solution for businesses of any size, including advanced customization and smooth integrations with back-office systems.
All the functionality of Enterprise — plus 24/7 support, limitless mobile access, increased storage, and ample space for every custom app you need.
Which edition is right for you?
Salesforce Service Cloud offers solutions for teams of every size, at any stage of growth. Our certified Salesforce consultants will help you select the edition that will help your business thrive today — and own tomorrow.
