Vention team members
year of active engagement
After years of exponential growth, Equal Education, a London-based organization offering tailored tuition for looked-after children, decided to move away from old-school spreadsheets and Trello boards toward one powerful system able to connect and manage tons of its data painlessly. The company approached Vention seeking a best-in-class Salesforce solution to automate the student-tutor matchmaking process from start to finish.
Next, we created a series of automated emails to keep students, tutors, and partners informed throughout different process flows. Our team also set up Salesforce Community Cloud to better track stakeholders' interests, needs, and behavior.
As personalization is crucial to creating A+ user experiences, we developed a custom sign-in page for tutors where they can provide key details, such as specializations, addresses, and rates. What’s more, we added functionality designed to gather feedback from tutors, schools, and parents, which improved students’ engagement and academic achievement.
With a new CRM system in place, Equal Education united multiple uncoordinated processes into a single solution, which allowed them to operate with the efficiency and technical savvy of a for-profit enterprise and exponentially reduce the volume of manual work.