Careforth: Taking care of the caregiver

Careforth is a tech-enabled healthcare management company dedicated to supporting families that keep long-term care at home.

Stats

Vention team members

years of active engagement

360°

view of people, data, and processes

Project description

As its vision of providing personalized care and support to families and caregivers across the US took off with meteoric success, Careforth was confronted with a technological reality — its legacy system could no longer keep up with ever-growing data volumes. Vention was chosen as a strategic Salesforce consulting partner to migrate existing processes and business-critical integrations to a more scalable and robust tool.

We saw switching to Salesforce Health Cloud as a perfect solution: Scalable, durable, and fail-free, it would enable Careforth to deliver more connected and collaborative patient and caregiver experiences.

Our team started by synchronizing data between all third-party APIs to give care coordinators a consolidated view of critical patient records. Next, we introduced an easy-to-use interface built on Lighting UI to minimize clicks and scrolling, while allowing caretakers to spend more time on direct patient care. In tandem with frontend improvements, we automated Careforth’s operational processes like billing, case assignment, and insurance management.

To boost stakeholders’ productivity, we also developed a custom view component to display reports on the status of daily medical exams, as well as added functionality that automatically converts PDF documents into a Salesforce-compatible format.

The result

The new Health Cloud-enabled platform enabled Careforth to focus on the most important part of the caregiving process: people.

Our solution seamlessly connected care teams to a 360-degree view of every patient, ultimately improving patient engagement, healthcare outcomes, and communication between all stakeholders.