Otolift Stairlifts Ltd: Propelling accessibility to new heights

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Otolift is a Netherlands-based manufacturer and supplier of stairlift solutions.

Stats

Vention team members

years of active engagement

2-3

completed projects per year

Project description

Otolift launched its first stairlift back in 1968, and ever since then, the company has been committed to elevating human capabilities through its groundbreaking products. Having grown into a global market leader, this forward-thinking enterprise realized its existing Salesforce system was holding it back from realizing the full breadth of CRM innovation. Impressed by our work across other Salesforce projects, Otolift partnered with Vention to lift solution performance and resilience for years to come.

Our engineers started off with a full-scale audit to get better insight into the system's overall capabilities. With weaknesses and areas of improvement defined, we proceeded with customizing CRM in sync with Otolift’s business needs and ambition level — which allowed the company to maximize Salesforce ROI and accelerate digital change.

Our team also suggested implementing Salesforce’s built-in inventory management functionality to help Otolift use its warehouse scanning solution more effectively. Next, we arranged comprehensive user training for the company’s Salesforce administrators, resulting in improved CRM adoption.

Finally, we automated a generation’s worth of service contracts using predefined templates, which saved the client countless hours of manual data input.

The result

The customizations performed by Vention were a catalyst that amplified Otolift’s cutting-edge capabilities, enabling them to increase the time spent on strategic initiatives and enhance customer service across 26 markets worldwide.

To date, our team has continued to help the client introduce more automation to streamline sales, marketing, and service processes.